Information We Collect

We may collect various types of information depending on how you interact with our website or services.

Personal Information

This includes information that identifies you personally, including:

• Full name

• Address

• Email address

• Telephone number

• Date of birth

• Emergency contact information

• Insurance information

• Employment information

• Appointment requests

• Information voluntarily submitted through website forms

Protected Health Information (PHI)

If you become a patient of Reclamation Center, we may collect health-related information protected under the Health Insurance Portability and Accountability Act (HIPAA), including:

• Medical history

• Mental health history

• Substance use history

• Treatment records

• Diagnoses

• Medications

• Laboratory results

• HIV-related information (where applicable)

• Progress notes

• Care coordination documentation

Protected Health Information is governed by our Notice of Privacy Practices, which is separate from this website Privacy Policy.

Automatically Collected Information

When visiting our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Geographic region

• Pages visited

• Time spent on our website

• Referral source

• Search terms

• Website interactions

This information helps improve website performance and user experience.

Cookies and Tracking Technologies

Our website may use:

• Cookies

• Google Analytics

• Meta Pixel (Facebook)

• Google Tag Manager

• Search Console

• Bing Webmaster Tools

• Heat mapping software (if applicable)

Cookies allow us to:

• Improve website performance

• Understand visitor behavior

• Enhance website security

• Measure marketing effectiveness

• Personalize your experience

You may disable cookies through your browser settings; however, doing so may affect certain website features.

How We Use Your Information

Information collected may be used to:

• Schedule appointments

• Verify insurance eligibility

• Respond to inquiries

• Coordinate patient care

• Improve our website

• Improve customer service

• Conduct quality improvement initiatives

• Provide educational resources

• Send appointment reminders

• Send newsletters (if subscribed)

• Conduct community outreach

• Comply with legal obligations

• Improve healthcare delivery

HIPAA Compliance

Reclamation Center complies with the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information is used only for:

• Treatment

• Payment

• Healthcare operations

• Required reporting under applicable federal or state law

We do not sell Protected Health Information.

HIV Confidentiality

If you receive HIV-related services through Reclamation Center, your information is protected under:

• HIPAA

• Florida HIV Confidentiality laws

• Federal privacy regulations

Disclosure of HIV-related information requires authorization unless otherwise permitted by law.

How We Protect Your Information

We implement administrative, technical, and physical safeguards including:

• Secure servers

• Firewalls

• Encrypted communications where appropriate

• Multi-factor authentication

• Role-based employee access

• Employee HIPAA training

• Secure electronic medical record systems

• Routine security audits

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Sharing Your Information

We may share information only as permitted by law.

Examples include:

Healthcare Providers

To coordinate your care.

Insurance Companies

To verify benefits and submit claims.

Laboratories

For testing services.

Pharmacies

For medication management.

Community Partners

When you authorize coordination of care.

Government Agencies

When required by law.

Court Orders

When legally compelled.

Public Health Authorities

When reporting is required by applicable law.

We do not sell personal information.

Third-Party Services

Our website may contain links to third-party websites.

Examples include:

• Insurance verification vendors

• Payment processors

• Google Maps

• YouTube

• Social media platforms

We are not responsible for the privacy practices of third-party websites.

SMS and Email Communications

If you provide your phone number or email address, you may receive:

• Appointment reminders

• Follow-up communications

• Scheduling updates

• Wellness information

• Practice announcements

You may opt out of marketing communications at any time.

Children's Privacy

Some services are provided to minors with appropriate parental or legal guardian consent.

We do not knowingly collect information from children without the required authorization.

Telehealth

If you participate in telehealth services:

• Sessions are conducted using secure, HIPAA-compliant technology.

• Communications are encrypted when supported by the platform.

• Patients are responsible for maintaining privacy on their own devices and internet connections.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your information

• Correct inaccurate information

• Request restrictions on certain uses

• Request confidential communications

• Request copies of records

• Request amendments

• Withdraw authorizations

• File a privacy complaint

Patients may also exercise rights provided under HIPAA.

Data Retention

We retain information for the period required by:

• HIPAA

• Florida law

• Medicaid

• Medicare

• AHCA

• Professional licensing requirements

Records are securely destroyed once retention requirements expire.

Website Security

To protect our website, we may utilize:

• SSL encryption

• Malware monitoring

• Firewall protection

• Security monitoring

• Secure hosting

• Routine software updates

Accessibility

Reclamation Center is committed to providing an accessible website for individuals with disabilities and continually works to improve accessibility in accordance with applicable standards.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updates will be posted on this page with a revised effective date.

We encourage visitors to review this policy periodically.

Contact Us

Reclamation Center, LLC

Website: www.reclamationcntr.com

Email: info@reclamationcntr.com

Careers: careers@reclamationcntr.com

Main Phone: (954) 343-6552

Notice of Privacy Practices

If you are a patient of Reclamation Health Group, your medical information is also governed by our HIPAA Notice of Privacy Practices, which explains how your Protected Health Information may be used and disclosed, as well as your rights regarding your health information.

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